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Finding the Voice of the Customer Through Voice to Text Analytics
A lot has been written about how digital technology has led to an era of big data, where massive amounts of information can be collected, processed and analyzed in a way that would have been...
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Measuring Customer Loyalty Through Data
Regardless of industry, Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider, or any in nearly...
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